Frequently Asked Questions
Are Regenix Peptides products for human use?
Our research compounds and materials are supplied strictly for laboratory and research use only. They are not intended for human or veterinary consumption, and by placing an order you confirm you are purchasing as a qualified researcher or professional for research purposes only. Laboratory equipment and accessories are supplied for use in a laboratory or research setting.
What payment methods do you accept?
We accept Pay by Bank via Fena (a fast, secure open banking payment taken directly from your bank account) and manual bank transfer. We do not currently accept card payments.
When will my order be dispatched?
Orders placed before 11am, Monday to Saturday, are dispatched the same day. Orders placed after 11am, or on a Sunday, are dispatched the next working day.
How much is delivery and how long does it take?
We ship via Royal Mail Tracked 24 for a flat rate of £5.00. Delivery is free on all orders over £150.00. You’ll receive a tracking reference once your order is dispatched.
How are your products tested?
For our research compounds and materials, Regenix uses a combination of independent third-party testing commissioned directly by us — including independent HPLC analysis where applicable — and analytical testing provided by our suppliers, for selected products and batches. Where Regenix commissions independent testing, Certificates of Analysis (COAs) and available test results are published in our Test Reports library for verification. Laboratory equipment and accessories are not subject to this analytical testing.
How should I store the products I receive?
Storage and handling requirements vary by product. Please refer to the dedicated Storage & Product Information section on the relevant product page for the applicable storage, handling or care information, including for laboratory equipment and accessories.
Do I need an account to place an order, and can I track it?
You don’t have to create an account to order, but registering gives you order history and easier reordering. Once your order is dispatched you’ll receive a Royal Mail Tracked 24 reference by email, and you can also view order status any time from My Account.
How do I contact customer support?
You can reach our customer care team via the Contact Us page. We aim to respond to all enquiries as quickly as possible during business hours.